Technical Support
By your side to ensure the performance of your systems
Client or not, are you experiencing an issue with your audiovisual installation?
Do you want to carry out a technical audit of your current AV systems?
Are you looking for a new partner to maintain or upgrade your meeting rooms?
We are here to guide you towards the right service for your situation.
Are you already a Hi Technologies client?
I am already a client
I have a maintenance contract or an hours pool
For any request related to your systems, your contract or troubleshooting, please contact our Technical Support Service directly.
We will handle your request in a structured and efficient way, in line with the agreed service level.
I am already a client
I do not have a maintenance contract or an hours pool
Even without an active maintenance contract or hours pool, you can still benefit from our support.
In this case, interventions are provided on a Best Effort basis, depending on our teams’ availability, with no guaranteed response time.
I am not yet a client
Need help
Our sales team can assist you with auditing your installations, designing an upgrade of equipment, rooms or your entire audiovisual estate, or studying a new project perfectly tailored to your needs.
Our Solutions
Support & Maintenance
Support Contract
ESSENTIAL
The ideal balance
A simple and effective solution suited to most audiovisual installations.
Avantages :
- Defined intervention times
- Corrective maintenance
- Optional preventive visits
- Structured and responsive support
- Phone support line
Support Contract
PREMIUM
Our most comprehensive level
For the most demanding clients and critical environments that require availability and proactivity (executive teams, auditoriums, control centers, etc.).
Avantages :
- Maximum priority
- Contractual intervention times
- Monitoring & supervision (depending on equipment)
- Preventive and corrective maintenance
- Direct phone line
- Audiovisual inventory tracking
Hours
Pool
Total flexibility
An hours credit that can be used freely for support, upgrades or one-off configurations, with no time limit, and decreasing rates depending on quantity.
Avantages :
- No contractual commitment
- Ideal for irregular needs
- Usable for support, training or system optimization
- Phone support line
BEST EFFORT Support
Even without a contract, we remain at your side
Without a contract or active hours pool, you can still call on our Support service.
Interventions are carried out as quickly as possible, depending on the Support team’s availability, with no priority or contractual guarantee.
An effective maintenance solution must adapt to the client, never the other way around.
Compare the cost of the different possible options
Determine which one is best suited to your audiovisual environment, your budget and your current needs.