{"id":2665,"date":"2025-11-11T10:56:09","date_gmt":"2025-11-11T09:56:09","guid":{"rendered":"https:\/\/hi-technologies.ch\/?page_id=2665"},"modified":"2026-03-24T09:20:56","modified_gmt":"2026-03-24T08:20:56","slug":"support","status":"publish","type":"page","link":"https:\/\/hi-technologies.ch\/fr\/support\/","title":{"rendered":"Support technique"},"content":{"rendered":"\n\n\n\n   \n\n\n  \n\n\n\n\n        \n<section\n  id=\"block_4cc30840c8abce94fe64c72131533796\"\n  class=\"hero_section relative isolate   w-full overflow-hidden md:rounded-2xl md:mt-6 mt-0 js-hero\"\n  data-hero-tone=\"light\"\n  style=\"background-image:linear-gradient(90deg, rgba(0,0,0,.90) 0%, rgba(0,0,0,.40) 50%), url(https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/hi-technologies-Maintenance-corrective.jpg); background-size:cover; background-position:center; min-height:48vh;\">\n\n\n    \n\n    \n    \n  <div class=\"relative z-20 max-w-7xl px-4 md:px-6 mx-auto\" style=\"min-height:48vh;\">\n    <div class=\"flex items-center\" style=\"min-height:48vh;\">\n              \n        <div class=\"hero__content py-12 md:py-16 lg:py-20 text-white text-left\">\n\n          \n                      <h1 class=\"text-3xl md:text-6xl fw-600 uppercase leading-tight js-reveal\"\n                data-reveal-from=\"left\" data-reveal-distance=\"24\"\n                data-reveal-delay=\"0.06\" data-reveal-once=\"true\">\n              Support technique\n            <\/h1>\n          \n                      <div class=\"mt-4 text-sm md:text-base leading-relaxed opacity-95 js-reveal-blur\"\n                data-reveal-distance=\"12\" data-reveal-delay=\"0.12\" data-reveal-once=\"true\">\n              <h4 class=\"uppercase text-3xl\">\u00c0 vos c\u00f4t\u00e9s pour garantir la performance de vos installations<\/h4>\n<p>Client ou non, vous <strong>rencontrez un probl\u00e8me<\/strong> sur votre installation audiovisuelle ?<br \/>\nVous souhaitez r\u00e9aliser un <strong>audit technique<\/strong> de votre parc audiovisuel actuel ?<br \/>\nVous recherchez un <strong>nouveau partenaire<\/strong> pour maintenir ou moderniser vos salles de r\u00e9union ?<\/p>\n<p>Nous sommes l\u00e0 pour vous orienter vers le bon service selon votre situation.<\/p>\n\n            <\/div>\n          \n                                          <div class=\"mt-6 flex flex-wrap items-center gap-4 js-reveal\"\n                data-reveal-from=\"up\" data-reveal-distance=\"16\"\n                data-reveal-delay=\"0.18\" data-reveal-once=\"true\">\n                                                  \n                    \n                \n\n<a href=\"#maintenance-solutions\" class=\"cta_link tone-teal\">\n  <span>Voir nos solutions<\/span>\n  <\/a>\n      \n                        \n            <\/div>\n          \n        <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n  (function () {\n    var hero = document.currentScript && document.currentScript.previousElementSibling;\n    if (!hero) return;\n    var tone = hero.getAttribute('data-hero-tone') || 'light';\n    document.body.classList.add('has-hero', 'hero-tone-' + tone);\n  })();\n<\/script>\n\n\n\n\n\n\n\n\n\n\n\n<section\n  id=\"block_ddd0fda24b69afb30656d03dc134146f\"\n  class=\"c-bento-2col  alignfull mt-24\"\n  style=\"--bento-cards-bg: #ffffff; --bento-cards-border: #e5e7eb; background-color: #f7f7f7;\"\n>\n  <div class=\"mx-auto max-w-7xl px-6 lg:px-8 py-12 sm:py-32\">\n\n          <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-6\">\n        \u00cates-vous d\u00e9j\u00e0 client Hi Technologies ? \n      <\/h2>\n    \n    \n    <div class=\"c-bento-2col__grid mt-4 grid gap-4 sm:mt-16 lg:grid-cols-2 lg:grid-rows-2\">\n\n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--left c-bento-2col__item--existing relative lg:col-start-1 lg:row-span-2\"\n          data-existing-client=\"1\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 pb-3 sm:px-10 sm:pt-10 sm:pb-0\">\n                                <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-teal\">\n                    Je suis d\u00e9j\u00e0 client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-4\">\n                  Je dispose d\u2019un contrat de maintenance ou d\u2019un pool d\u2019heure\n                <\/h3>\n              \n              \n\n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>Pour toute demande li\u00e9e \u00e0 vos installations, votre contrat ou un d\u00e9pannage, contactez directement notre <strong>Service Support Technique<\/strong>.<br \/>\nNous prendrons en charge votre requ\u00eate de mani\u00e8re structur\u00e9e et efficace dans le cadre du niveau de service convenu entre nous.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-teal halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"mailto:support@hi-technologies.ch?subject=%5Bprioritaire%5D%20Demande%20de%20support%20&#038;body=Bonjour%2C%0D%0A%0D%0AVoici%20ma%20demande%20prioritaire%20:%0D%0A-%20Nom%20:%0D%0A-%20Soci%C3%A9t%C3%A9%20:%0D%0A-%20Num%C3%A9ro%20de%20client%20:%0D%0A-%20D%C3%A9tail%20du%20probl%C3%A8me%20:%0D%0A\"\n                                                          >\n                    Ouvrir un ticket prioritaire\n                  <\/a>\n                <\/div>\n              \n                              <div class=\"flex flex-1 items-center justify-center px-8 max-lg:pt-10 max-lg:pb-12 sm:px-10 lg:pb-4\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/backround_support.svg\"\n                    alt=\"Je dispose d\u2019un contrat de maintenance ou d\u2019un pool d\u2019heure\"\n                    class=\"w-full max-lg:max-w-xs object-contain\"\n                    loading=\"lazy\"\n                  >\n                <\/div>\n                          <\/div>\n          <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--top-right c-bento-2col__item--existing relative lg:col-start-2 lg:row-start-1\"\n          data-existing-client=\"1\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 sm:px-10 sm:pt-10\">\n                            <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-teal\">\n                    Je suis d\u00e9j\u00e0 client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-2\">\n                  Je ne b\u00e9n\u00e9ficie ni d\u2019un contrat de maintenance ni d\u2019un pool d\u2019heure\n                <\/h3>\n              \n        \n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>M\u00eame sans contrat de maintenance ou pool d\u2019heures actif, vous pouvez b\u00e9n\u00e9ficier de notre support.<br \/>\nDans ce cas, l\u2019intervention est assur\u00e9e en <strong>Best Effort<\/strong>, selon les disponibilit\u00e9s de nos \u00e9quipes, sans garantie de d\u00e9lai.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-teal halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"mailto:support@hi-technologies.ch?subject=Demande%20de%20support%20&#038;body=Bonjour%2C%0D%0A%0D%0AVoici%20ma%20demande%20:%0D%0A-%20Nom%20:%0D%0A-%20Soci%C3%A9t%C3%A9%20:%0D%0A-%20Num%C3%A9ro%20de%20client%20:%0D%0A-%20D%C3%A9tail%20du%20probl%C3%A8me%20:%0D%0A\"\n                                                          >\n                    Ouvrir un ticket\n                  <\/a>\n                <\/div>\n                          <\/div>\n\n                      <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--bottom-right c-bento-2col__item--new relative max-lg:row-start-3 lg:col-start-2 lg:row-start-2\"\n          data-existing-client=\"0\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 sm:px-10 sm:pt-10\">\n                            <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-red\">\n                    Je ne suis pas encore client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-2\">\n                  Besoin d&#8217;aide\n                <\/h3>\n              \n             \n\n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>Notre \u00e9quipe commerciale vous accompagne pour r\u00e9aliser un audit de vos installations, concevoir une modernisation de mat\u00e9riel, de salle ou de parc audiovisuel complet, ou \u00e9tudier un nouveau projet parfaitement adapt\u00e9 \u00e0 vos besoins.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-red halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"https:\/\/hi-technologies.ch\/fr\/contact\/\"\n                                                          >\n                    Contacter le Service Commercial\n                  <\/a>\n                <\/div>\n                          <\/div>\n\n                      <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section id=\"maintenance-solutions\" class=\"c-pricing-section relative tone-teal  py-24 sm:py-32\" style=\"background-color: #ffffff;\">\n  <div class=\"gradient-bg pointer-events-none absolute inset-x-0 bottom-0 -z-10 opacity-90\" style=\"top:50%;background-image:radial-gradient(circle at bottom, var(--cta-from) 0, var(--cta-to) 45%, #020617 80%);\" aria-hidden=\"true\"><\/div>\n\n  <div class=\"mx-auto max-w-4xl px-6 max-lg:text-center lg:max-w-7xl lg:px-8\">\n    <p class=\"text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal text-brand-teal\" data-reveal-distance=\"16\" data-reveal-stagger=\"0.06\">Nos Solutions<\/p>    <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-6 mt-3\" data-reveal-distance=\"24\" data-reveal-stagger=\"0.08\">Support &#038; Maintenance <\/h2>      <\/div>\n\n      <div class=\"relative pt-16 sm:pt-24\">\n      <div class=\"relative mx-auto max-w-2xl px-6 lg:max-w-7xl lg:px-8\">\n        \n        <div class=\"grid grid-cols-1 gap-8 lg:grid-cols-6\">\n          \n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Contrat support<br \/> ESSENTIEL <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">L\u2019\u00e9quilibre<br \/> id\u00e9al<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 \">\n                      <div><p>Une solution simple et efficace adapt\u00e9e \u00e0 la majorit\u00e9 des installations audiovisuelles.<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                                                                          <h4 class=\"text-sm\/6 font-medium mb-6 \">\n                                Avantages :                            <\/h4>\n                          \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>D\u00e9lais d\u2019intervention d\u00e9finis<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Maintenance corrective<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Visites pr\u00e9ventives en option<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Support structur\u00e9 et r\u00e9actif<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Standard t\u00e9l\u00e9phonique<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-teal-400\/60 shadow-lg shadow-teal-900\/5\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 ring-teal-300\/80\" style=\"background-color: rgba(8, 74, 91, 0.8);\">\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-white\">Contrat support <br \/>PREMIUM <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-white\">Notre niveau<br \/> le plus complet<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none prose-invert text-slate-100 \">\n                      <div><p>Pour les clients les plus exigeants et les environnements critiques qui exigent disponibilit\u00e9 et proactivit\u00e9 (direction, auditoriums, centres de contr\u00f4le\u2026).<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                                                                          <h4 class=\"text-sm\/6 font-medium mb-6 text-white\">\n                                Avantages :                            <\/h4>\n                          \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Priorit\u00e9 maximale<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>D\u00e9lais d\u2019intervention contractuels<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Monitoring &#038; supervision (selon mat\u00e9riel)<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Maintenance pr\u00e9ventive et corrective<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Ligne t\u00e9l\u00e9phonique directe<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-100\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Suivi du parc Audiovisuel<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Pool <br \/> D\u2019HEURES<\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">Flexibilit\u00e9<br \/> Totale<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 \">\n                      <div><p>Un cr\u00e9dit d\u2019heures utilisable librement pour du support, des \u00e9volutions ou des configurations ponctuelles, sans limite de temps, avec tarif d\u00e9gressif selon quantit\u00e9.<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                                                                          <h4 class=\"text-sm\/6 font-medium mb-6 \">\n                                Avantages :                            <\/h4>\n                          \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Sans engagement contractuel<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Id\u00e9al pour des besoins irr\u00e9guliers<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Utilisable en support, formation ou optimisation syst\u00e8me<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Standard t\u00e9l\u00e9phonique<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                                              \n            <article class=\"lg:col-span-6 max-lg:mx-auto max-lg:w-full  js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Support BEST EFFORT <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">M\u00eame hors contrat, nous restons \u00e0 vos c\u00f4t\u00e9s<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 lg:columns-2 lg:gap-12\">\n                      <div><p>Sans contrat ni pool d\u2019heures actif, vous pouvez tout de m\u00eame faire appel \u00e0 notre service Support.<br \/>\nL\u2019intervention est r\u00e9alis\u00e9e <strong>dans les meilleurs d\u00e9lais possibles<\/strong>, selon disponibilit\u00e9 de l\u2019\u00e9quipe Support, sans priorit\u00e9 ni garantie contractuelle.<\/p>\n<\/div>                      \n                      <div class=\"mt-0\">\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n\n\n\n\n\n\n<section id=\"block_c452edf750bca711329d9dc92f9eba70\" class=\"spotlight relative  mt-5 mb-5\">\n  <div class=\"max-w-7xl mx-auto px-4 md:px-6 py-12 md:py-16\">\n\n        <div\n      class=\"hidden md:block absolute inset-y-6 md:inset-y-8 tone-teal bg-gradient-brand text-white rounded-2xl w-1\/2 right-0\"\n      aria-hidden=\"true\"><\/div>\n\n    <div class=\"relative grid grid-cols-1 md:grid-cols-12 gap-8 md:gap-12 items-center z-10\">\n\n            <div class=\"md:order-1 md:col-span-7 md:-mr-10 lg:-mr-12 js-reveal\"\n        data-reveal-from=\"left\"\n        data-reveal-distance=\"120\"\n        data-reveal-delay=\"0\">\n                          <img decoding=\"async\" class=\"w-auto rounded-xl shadow-sm max-h-[550px] overflow-y-auto m-auto\" src=\"https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/commercial_support_bg.svg\" alt=\"\">\n        \n                          <div class=\"mt-6 md:mt-8\">\n            <div class=\"md:w-[420px] md:ml-[160px] md:mr-[160px] md:pr-4\">\n                            <div class=\"inline-block align-top max-w-[40ch] border-l border-l-[#0080A2] pl-4 py-4 text-base md:text-lg opacity-90 js-reveal\"\n                  data-reveal-from=\"left\"\n                  data-reveal-distance=\"80\"\n                  data-reveal-delay=\"0.12\">\n                    <p>Une solution de maintenance efficace doit s\u2019adapter au client, jamais l\u2019inverse.<\/p>\n\n              <\/div>\n            <\/div>\n          <\/div>\n              <\/div>\n\n            <div class=\"md:order-2 md:col-span-5\">\n        <div class=\"px-5 py-15 md:px-10 md:py-30 text-white\">\n\n          \n                      <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-8 mt-16 js-reveal\"\n                data-reveal-from=\"right\" data-reveal-distance=\"24\" data-reveal-once=\"true\">\n              Comparer le co\u00fbt des diff\u00e9rentes options possibles ? \n            <\/h2>\n          \n          \n                      <div class=\"mt-2 text-sm md:text-base leading-relaxed js-reveal-blur\"\n                data-reveal-distance=\"12\" data-reveal-delay=\"0.12\" data-reveal-once=\"true\">\n              <p>D\u00e9terminer laquelle est la plus adapt\u00e9e compte tenu de votre environnement audiovisuel, de votre budget et de vos besoins actuels ?<\/p>\n\n            <\/div>\n          \n                    \n                      <div class=\"mt-8 flex flex-wrap items-center gap-6 mb-16 js-reveal\"\n                data-reveal-from=\"up\" data-reveal-distance=\"16\"\n                data-reveal-delay=\"0.18\" data-reveal-once=\"true\">\n                                                  \n                    \n                \n\n\n\n\n\n\n      \n        \n    \n      <a href=\"https:\/\/hi-technologies.ch\/fr\/contact\/\"\n       class=\"cta_btn cta_btn--md cta_btn--wipe tone-neutral cta_btn--hairline halo-none ink-teal\"\n       >\n      <span>Contactez-nous<\/span>\n          <\/a>\n        \n                        \n            <\/div>\n          \n        <\/div>\n      <\/div>\n\n\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"domaine_solution":[],"class_list":["post-2665","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support technique - Hi-Technologies<\/title>\n<meta name=\"description\" content=\"Maintenance pr\u00e9ventive et corrective, support AV d\u00e9di\u00e9, contrats Premium, Essentiel ou Pool d\u2019heures : HI-Technologies garantit fiabilit\u00e9 et suivi de vos installations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hi-technologies.ch\/fr\/support\/\" 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