{"id":4732,"date":"2025-11-11T10:56:09","date_gmt":"2025-11-11T09:56:09","guid":{"rendered":"https:\/\/hi-technologies.ch\/support\/"},"modified":"2026-01-26T16:38:15","modified_gmt":"2026-01-26T15:38:15","slug":"support","status":"publish","type":"page","link":"https:\/\/hi-technologies.ch\/en\/support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n\n\n\n   \n\n\n  \n\n\n\n\n        \n<section\n  id=\"block_754ff17c5c22043b5c1e85336c6f278e\"\n  class=\"hero_section relative isolate   w-full overflow-hidden md:rounded-2xl md:mt-6 mt-0 js-hero\"\n  data-hero-tone=\"light\"\n  style=\"background-image:linear-gradient(90deg, rgba(0,0,0,.90) 0%, rgba(0,0,0,.40) 50%), url(https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/hi-technologies-Maintenance-corrective.jpg); background-size:cover; background-position:center; min-height:48vh;\">\n\n\n    \n\n    \n    \n  <div class=\"relative z-20 max-w-7xl px-4 md:px-6 mx-auto\" style=\"min-height:48vh;\">\n    <div class=\"flex items-center\" style=\"min-height:48vh;\">\n              \n        <div class=\"hero__content py-12 md:py-16 lg:py-20 text-white text-left\">\n\n          \n                      <h1 class=\"text-3xl md:text-6xl fw-600 uppercase leading-tight js-reveal\"\n                data-reveal-from=\"left\" data-reveal-distance=\"24\"\n                data-reveal-delay=\"0.06\" data-reveal-once=\"true\">\n              Technical Support\n            <\/h1>\n          \n                      <div class=\"mt-4 text-sm md:text-base leading-relaxed opacity-95 js-reveal-blur\"\n                data-reveal-distance=\"12\" data-reveal-delay=\"0.12\" data-reveal-once=\"true\">\n              <h4 class=\"uppercase text-3xl\">By your side to ensure the performance of your systems<\/h4>\n<p>Client or not, are you <strong>experiencing an issue<\/strong> with your audiovisual installation?<br \/>\nDo you want to carry out a <strong>technical audit<\/strong> of your current AV systems?<br \/>\nAre you looking for a <strong>new partner<\/strong> to maintain or upgrade your meeting rooms?<\/p>\n<p>We are here to guide you towards the right service for your situation.<\/p>\n\n            <\/div>\n          \n                                          <div class=\"mt-6 flex flex-wrap items-center gap-4 js-reveal\"\n                data-reveal-from=\"up\" data-reveal-distance=\"16\"\n                data-reveal-delay=\"0.18\" data-reveal-once=\"true\">\n                                                  \n                    \n                \n\n<a href=\"#maintenance-solutions\" class=\"cta_link tone-teal\">\n  <span>See our solutions<\/span>\n  <\/a>\n      \n                        \n            <\/div>\n          \n        <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n  (function () {\n    var hero = document.currentScript && document.currentScript.previousElementSibling;\n    if (!hero) return;\n    var tone = hero.getAttribute('data-hero-tone') || 'light';\n    document.body.classList.add('has-hero', 'hero-tone-' + tone);\n  })();\n<\/script>\n\n\n\n\n\n\n\n\n\n\n\n<section\n  id=\"block_558e696c86eba1d8c508a08fb2b52c01\"\n  class=\"c-bento-2col  alignfull mt-24\"\n  style=\"--bento-cards-bg: #ffffff; --bento-cards-border: #e5e7eb; background-color: #f7f7f7;\"\n>\n  <div class=\"mx-auto max-w-7xl px-6 lg:px-8 py-12 sm:py-32\">\n\n          <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-6\">\n        Are you already a Hi Technologies client? \n      <\/h2>\n    \n    \n    <div class=\"c-bento-2col__grid mt-4 grid gap-4 sm:mt-16 lg:grid-cols-2 lg:grid-rows-2\">\n\n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--left c-bento-2col__item--existing relative lg:col-start-1 lg:row-span-2\"\n          data-existing-client=\"1\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 pb-3 sm:px-10 sm:pt-10 sm:pb-0\">\n                                <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-teal\">\n                    I am already a client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-4\">\n                  I have a maintenance contract or an hours pool\n                <\/h3>\n              \n              \n\n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>For any request related to your systems, your contract or troubleshooting, please contact our <strong>Technical Support Service<\/strong> directly.<br \/>\nWe will handle your request in a structured and efficient way, in line with the agreed service level.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-teal halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"mailto:support@hi-technologies.ch?subject=%5Bpriority%5D%20Support%20request&#038;body=Hello,%0D%0A%0D%0AHere%20is%20my%20priority%20request:%0D%0A-%20Name:%0D%0A-%20Company:%0D%0A-%20Client%20number:%0D%0A-%20Issue%20details:%0D%0A\"\n                                                          >\n                    Open a priority ticket\n                  <\/a>\n                <\/div>\n              \n                              <div class=\"flex flex-1 items-center justify-center px-8 max-lg:pt-10 max-lg:pb-12 sm:px-10 lg:pb-4\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/backround_support.svg\"\n                    alt=\"I have a maintenance contract or an hours pool\"\n                    class=\"w-full max-lg:max-w-xs object-contain\"\n                    loading=\"lazy\"\n                  >\n                <\/div>\n                          <\/div>\n          <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--top-right c-bento-2col__item--existing relative lg:col-start-2 lg:row-start-1\"\n          data-existing-client=\"1\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 sm:px-10 sm:pt-10\">\n                            <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-teal\">\n                    I am already a client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-2\">\n                  I do not have a maintenance contract or an hours pool\n                <\/h3>\n              \n        \n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>Even without an active maintenance contract or hours pool, you can still benefit from our support.<br \/>\nIn this case, interventions are provided on a <strong>Best Effort<\/strong> basis, depending on our teams\u2019 availability, with no guaranteed response time.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-teal halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"mailto:support@hi-technologies.ch?subject=Support%20request&#038;body=Hello,%0D%0A%0D%0AHere%20is%20my%20request:%0D%0A-%20Name:%0D%0A-%20Company:%0D%0A-%20Client%20number:%0D%0A-%20Issue%20details:%0D%0A\"\n                                                          >\n                    Open a ticket\n                  <\/a>\n                <\/div>\n                          <\/div>\n\n                      <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n                            <article\n          class=\"c-bento-2col__item c-bento-2col__item--bottom-right c-bento-2col__item--new relative max-lg:row-start-3 lg:col-start-2 lg:row-start-2\"\n          data-existing-client=\"0\"\n        >\n          <div class=\"c-bento-2col__bg absolute inset-px\"><\/div>\n\n          <div class=\"c-bento-2col__card relative flex h-full flex-col overflow-hidden\">\n            <div class=\"px-8 pt-8 sm:px-10 sm:pt-10\">\n                            <p class=\"mt-4 mb-2 text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal tone-red\">\n                    I am not yet a client\n                <\/p>\n                                            <h3 class=\"text-2xl md:text-3xl fw-700 leading-tight mt-2\">\n                  Need help\n                <\/h3>\n              \n             \n\n                              <div class=\"mt-4 max-w-xl text-sm\/6 text-slate-600 prose prose-sm\">\n                  <p>Our sales team can assist you with auditing your installations, designing an upgrade of equipment, rooms or your entire audiovisual estate, or studying a new project perfectly tailored to your needs.<\/p>\n\n                <\/div>\n              \n                              <div class=\"my-6\">\n                  <a\n                    class=\"cta_btn cta_btn--md cta_btn--filled cta_btn--lift-subtle tone-red halo-xs halo-light cta_btn--hairline ink-white\"\n                    href=\"https:\/\/hi-technologies.ch\/en\/contact\/\"\n                                                          >\n                    Contact the Sales Team\n                  <\/a>\n                <\/div>\n                          <\/div>\n\n                      <\/div>\n\n          <div class=\"c-bento-2col__outline pointer-events-none absolute inset-px\"><\/div>\n        <\/article>\n      \n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section id=\"maintenance-solutions\" class=\"c-pricing-section relative tone-teal  py-24 sm:py-32\" style=\"background-color: #ffffff;\">\n  <div class=\"gradient-bg pointer-events-none absolute inset-x-0 bottom-0 -z-10 opacity-90\" style=\"top:50%;background-image:radial-gradient(circle at bottom, var(--cta-from) 0, var(--cta-to) 45%, #020617 80%);\" aria-hidden=\"true\"><\/div>\n\n  <div class=\"mx-auto max-w-4xl px-6 max-lg:text-center lg:max-w-7xl lg:px-8\">\n    <p class=\"text-xs md:text-sm font-semibold uppercase tracking-[0.24em] js-reveal text-brand-teal\" data-reveal-distance=\"16\" data-reveal-stagger=\"0.06\">Our Solutions<\/p>    <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-6 mt-3\" data-reveal-distance=\"24\" data-reveal-stagger=\"0.08\">Support &#038; Maintenance <\/h2>      <\/div>\n\n      <div class=\"relative pt-16 sm:pt-24\">\n      <div class=\"relative mx-auto max-w-2xl px-6 lg:max-w-7xl lg:px-8\">\n        \n        <div class=\"grid grid-cols-1 gap-8 lg:grid-cols-6\">\n          \n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Support Contract<br \/>ESSENTIAL <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">The ideal balance<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 \">\n                      <div><p>A simple and effective solution suited to most audiovisual installations.<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                  \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Defined intervention times<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Corrective maintenance<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Optional preventive visits<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Structured and responsive support<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Phone support line<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Support Contract<br \/>PREMIUM <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">Our most comprehensive level<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 \">\n                      <div><p>For the most demanding clients and critical environments that require availability and proactivity (executive teams, auditoriums, control centers, etc.).<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                  \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Maximum priority<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Contractual intervention times<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Monitoring &#038; supervision (depending on equipment)<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Preventive and corrective maintenance<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Direct phone line<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Audiovisual inventory tracking<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                    \n            <article class=\"lg:col-span-2 max-lg:mx-auto max-lg:w-full max-w-md mx-auto js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">Hours<br \/>Pool<\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">Total flexibility<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 \">\n                      <div><p>An hours credit that can be used freely for support, upgrades or one-off configurations, with no time limit, and decreasing rates depending on quantity.<\/p>\n<\/div>                      \n                      <div class=\"mt-8\">\n                                                  \n                          <ul class=\"space-y-3\">\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>No contractual commitment<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Ideal for irregular needs<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Usable for support, training or system optimization<\/span>\n                              <\/li>\n                                                                                        <li class=\"group flex items-start gap-3 text-sm\/6 text-slate-600\">\n                                <span class=\"mt-1 inline-flex h-5 w-5 shrink-0 items-center justify-center rounded-full bg-teal-500\/10 text-teal-600 transition\">\n                                  <svg viewBox=\"0 0 16 16\" fill=\"currentColor\" class=\"h-3.5 w-3.5\"><path d=\"M12.416 3.376a.75.75 0 0 1 .208 1.04l-5 7.5a.75.75 0 0 1-1.154.114l-3-3a.75.75 0 0 1 1.06-1.06L6.5 10.69l4.493-6.74a.75.75 0 0 1 1.423.426Z\"\/><\/svg>\n                                <\/span>\n                                <span>Phone support line<\/span>\n                              <\/li>\n                                                      <\/ul>\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                                              \n                                                              \n            <article class=\"lg:col-span-6 max-lg:mx-auto max-lg:w-full  js-reveal\" data-reveal-distance=\"32\" data-reveal-stagger=\"0.06\">\n              \n                            <div class=\"h-full rounded-[2rem] bg-white\/80 backdrop-blur-sm shadow-[inset_0_0_0_1px_rgba(148,163,184,0.45)] ring-1 ring-slate-200\/80\">\n                <div class=\"h-full rounded-[2rem] p-3 shadow-md shadow-black\/10\">\n                  \n                                      <div class=\"h-full rounded-3xl p-8 sm:p-10 shadow-2xl ring-1 bg-white ring-slate-200\/70\" >\n                                                                    <h3 class=\"max-w-2xl text-xl md:text-2xl fw-400 leading-relaxed text-brand-teal\">BEST EFFORT Support <\/h3>\n                                        \n                                                                    <p class=\"text-2xl md:text-3xl fw-700 leading-tight mb-8 mt-4 text-slate-900\">Even without a contract, we remain at your side<\/p>\n                                        \n                                                            <div class=\"mt-6 prose prose-sm max-w-none text-slate-600 lg:columns-2 lg:gap-12\">\n                      <div><p>Without a contract or active hours pool, you can still call on our Support service.<br \/>\nInterventions are carried out <strong>as quickly as possible<\/strong>, depending on the Support team\u2019s availability, with no priority or contractual guarantee.<\/p>\n<\/div>                      \n                      <div class=\"mt-0\">\n                        \n                        \n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/article>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n\n\n\n\n\n\n<section id=\"block_d2d87af6050b508076854b0245ceac25\" class=\"spotlight relative  mt-5 mb-5\">\n  <div class=\"max-w-7xl mx-auto px-4 md:px-6 py-12 md:py-16\">\n\n        <div\n      class=\"hidden md:block absolute inset-y-6 md:inset-y-8 tone-teal bg-gradient-brand text-white rounded-2xl w-1\/2 right-0\"\n      aria-hidden=\"true\"><\/div>\n\n    <div class=\"relative grid grid-cols-1 md:grid-cols-12 gap-8 md:gap-12 items-center z-10\">\n\n            <div class=\"md:order-1 md:col-span-7 md:-mr-10 lg:-mr-12 js-reveal\"\n        data-reveal-from=\"left\"\n        data-reveal-distance=\"120\"\n        data-reveal-delay=\"0\">\n                          <img decoding=\"async\" class=\"w-auto rounded-xl shadow-sm max-h-[550px] overflow-y-auto m-auto\" src=\"https:\/\/hi-technologies.ch\/app\/uploads\/2025\/12\/commercial_support_bg.svg\" alt=\"\">\n        \n                          <div class=\"mt-6 md:mt-8\">\n            <div class=\"md:w-[420px] md:ml-[160px] md:mr-[160px] md:pr-4\">\n                            <div class=\"inline-block align-top max-w-[40ch] border-l border-l-[#0080A2] pl-4 py-4 text-base md:text-lg opacity-90 js-reveal\"\n                  data-reveal-from=\"left\"\n                  data-reveal-distance=\"80\"\n                  data-reveal-delay=\"0.12\">\n                    <p>An effective maintenance solution must adapt to the client, never the other way around.<\/p>\n\n              <\/div>\n            <\/div>\n          <\/div>\n              <\/div>\n\n            <div class=\"md:order-2 md:col-span-5\">\n        <div class=\"px-5 py-15 md:px-10 md:py-30 text-white\">\n\n          \n                      <h2 class=\"text-3xl md:text-4xl fw-600 leading-tight mb-8 mt-16 js-reveal\"\n                data-reveal-from=\"right\" data-reveal-distance=\"24\" data-reveal-once=\"true\">\n              Compare the cost of the different possible options\n            <\/h2>\n          \n          \n                      <div class=\"mt-2 text-sm md:text-base leading-relaxed js-reveal-blur\"\n                data-reveal-distance=\"12\" data-reveal-delay=\"0.12\" data-reveal-once=\"true\">\n              <p>Determine which one is best suited to your audiovisual environment, your budget and your current needs.<\/p>\n\n            <\/div>\n          \n                    \n                      <div class=\"mt-8 flex flex-wrap items-center gap-6 mb-16 js-reveal\"\n                data-reveal-from=\"up\" data-reveal-distance=\"16\"\n                data-reveal-delay=\"0.18\" data-reveal-once=\"true\">\n                                           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