Maintenance and customer support
Ensuring the long-term reliability of your systems
Hi Technologies has a Customer Support department made up of 4 dedicated specialists, fully focused on the operation, maintenance and optimisation of our customers’ audiovisual systems.
This team ensures optimal responsiveness for corrective maintenance interventions, while guaranteeing regular and structured follow-up through preventive maintenance, technical audits and analysis of the actual use of the equipment.
Our goal is to ensure service continuity, the durability of your installations and maximum ease of use for all users.
An effective maintenance solution must adapt to the client, never the other way round.
Audiovisual maintenance solutions tailored to each client
Standard contracts, bespoke contracts and audiovisual hour pools
To support each organisation effectively, we offer several options:
Standard maintenance contracts
Simple, effective coverage perfectly suited to typical audiovisual installations.
Tailor-made maintenance contracts
Ideal for critical environments: auditoriums, boardrooms, control rooms, multi-site infrastructures.
Audiovisual hour pool
A flexible, commitment-free solution letting you use hours for support, upgrades or troubleshooting.
Anticipating problems means delivering rooms that work before they are even called upon.
Preventive maintenance
A proactive approach to ensure optimal use of equipment
To avoid breakdowns, maximise equipment lifespan and ensure optimal availability, we perform:
- regular maintenance visits
- comprehensive technical audits
- firmware, software and system updates
- ongoing monitoring of system condition and performance
- recommendations for improvements based on real-world data
This preventive approach helps anticipate failures, optimise user experience and guarantee a reliable audiovisual infrastructure, day after day.
Responsiveness must be a clear commitment. Having a team of 4 people fully dedicated and specifically trained in Audiovisual Support is clearly an asset for Hi Technologies.
Corrective audiovisual maintenance
Respond quickly and effectively
Our experts can handle all types of audiovisual faults, whether they relate to hardware, software, digital signage, videoconferencing or interconnection between installed systems.
Every request is processed according to a clear process, depending on the type of contract, the agreed service level and the degree of urgency, guaranteeing short response times, accurate analysis and continuous communication with the client.